Terms and conditions

The purchase and use of tickets will constitute acceptance of these conditions by purchaser and/or ticket-holder(s)

  • DeeDee’s Play Café reserves the right to change these terms and conditions at any time. Any and all changes will be uploaded to our website and will apply to existing bookings at the time of publication.

  • DeeDee’s Play Café is situated on an industrial estate where large vehicles may be operating, please stick to pavements and dedicated crossing areas on your journey to visit us.

  • All under 16s must be accompanied by a responsible adult and be supervised at all times. We reserve the right to remove attendees from our venue who, we feel, are not appropriately supervising members of their party.

  • All visitors are required to attend only for the time specified on their booking form, this allows staff to safely and responsibly clean the venue before the next booking slot . 

  • We will endeavour to keep all attractions open during opening hours. Occasionally, some activities may be unavailable due to safety, or technical reasons. DeeDee’s Play Café reserves the right to close for a short period of time during very hot or wet weather to comply with health & safety requirements. 

  • If we do close, and you hold a booking, then we will try to transfer your booking to another day. Refunds will only be made on advance tickets if we are unable to transfer your booking.

  • Any closure by us will be effective by a notice on our website and social media. Please ensure to check if we have had to close prior to leaving for your day.

  • Visitors are not permitted to bring alcohol, cigarettes, or e-cigarettes into our venue. For safety reasons, there is a strict no smoking policy throughout the premises. For the benefit of all our guests, and safety of our site, we reserve the right to remove attendees from our attraction if we consider there to be a risk to health and safety.

  • Please respect our staff and other visitors; intimidating or abusive behaviour will not be tolerated and will be grounds for us to terminate your visit and remove you from our attraction.

  • DeeDee’s Play Café has extensive free parking facilities

  • DeeDee’s Play Café excludes all responsibility and liability for damage to vehicles, clothing or other property during your visit.  Vehicles may be parked at our site but are left at the owner’s risk. We exclude our liability to you for death or personal injury whilst visiting our attraction unless this is caused by our negligence.

  • We reserve the right to refuse admission or remove from the site any person who acts in a manner that the management of DeeDee’s Play Café feel to be inappropriate and/or undesirable for a family venue.  

  • An adult must accompany children at all times. 

  • There is a First Aider available at all times. Alert a member of staff who will assist you and contact a first aider. 

  • The last entry to the play café is 2pm with the café closing at 4:00pm

  • We may restrict access to the site for safety purposes should we exceed our capacity.